Terms & Conditions

Code of Ethics

As a psychologist, I am bound by a code of ethics to ensure the highest level of professional services. I comply with the Code of Ethics of the Česka Asociace pro Psychoterapii (ČAP), the Nederlands Instituut van Psychologen (NIP), the British Psychological Society (BPS) and the American Psychological Association (APA).

Confidentiality

All information provided by the client and all treatment records pertaining to the client are completely confidential. This means that they cannot be shared with any third parties. According to psychological codes of ethics and conduct, confidentiality may only be broken in exceptional circumstances:

  • If the psychologist believes that the client is in danger to themselves (e.g. suicide) or others (e.g. harm, abuse or neglect)

  • If the psychologist is obligated by statutory provisions or court order

  • It is standard practice for psychologists to discuss their work with colleagues and supervisors for the purpose of improved treatment outcomes. I reserve the right to discuss the course of your therapy in supervision. In this case you remain anonymous and I change possible identifying information about you. Information I share with my supervisor is strictly for therapeutic improvement purposes.

Privacy

  • All client information and treatment records are encrypted and stored safely.

  • The client has a right to access all treatment records pertaining to themselves.

  • All information complies with EU General Data Protection Regulation (GDPR). This includes all client data as well all online contact (e.g. online therapy via Google Meet).

  • Online sessions take place via Google Meet, which is an EU GDPR compliant platform. Sessions may not be video or audio recorded by either party without express written permission.

  • This website uses cookies solely for functional and analytic purposes. Information is anonymous and is used to improve user experience and collect anonymous information about the website. The website does not use cookies that collect identifying information such as IP addresses.

Services & Liability

As a psychologist, I am responsible for your psychological treatment and will always do my best to help you as much as possible. If I feel that your presenting problem is beyond the scope of my expertise, I will refer you to a colleague or provide you with contact information for other sources of help. I do not offer emergency services, nor am I available outside of regular business hours.

As a psychologist, I am not responsible for any actions that my clients take. I cannot be held liable for any consequences resulting from the decisions and actions a client has made or will make.

Payment

  • English Therapy Prague is a private practice that does not work with insurance companies.

  • A session must be paid in full, before another one can be scheduled. A deposit of one session must be paid at the beginning of therapy. The details around this will be explained in the intake email.

  • Payments are accepted via bank transfers or Revolut.

Cancelation Policy

A session can be canceled or rescheduled free of charge as long as it is done 24 hours before the scheduled session. Any sessions that fail to be canceled or rescheduled within this time will be charged in full.

Complaints

If you have a complaint, please discuss it with me….either during the session, or via email, as you feel most comfortable.